Desktop Support Technician I or II

We are looking for a competent Desktop Support Technician I or II to provide fast and useful technical assistance to our end users and hardware. You will answer questions on basic technical issue, as well as solve them.

Provide support of all desktop personal computers and related equipment and to ensure that all employees have the appropriate tools to perform their job function and that these tools are kept in working order and, where necessary, repaired with the minimum of user disruption. Hands on position will be meeting face to face with end users.

Responsibilities

  • Support end users via tickets, walk up and email.

  • Perform troubleshooting through diagnostic techniques and pertinent questions

  • Manage user accounts

  • Manage desktop/software assets

  • Direct unresolved issues to the next level of support personnel

  • Provide accurate information on IT products or services

  • Install, move, add and change user desktops, laptops and tablets. Follow-up and update customer status and information

  • Install and configure printers and various network connected equipment

  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines

Requirements

  • Strong analytical and problem solving skills

  • MUST be extremely familiar with Linux and be able to install, configure and troubleshoot both Linux desktop and server (you will be asked to demonstrate your Linux capabilities during the interview)

  • MUST be extremely familiar with Windows and be able to install, configure and troubleshoot Windows 7 and 10

  • Proven experience as a help desk technician or other customer support

  • Knowledge of operating systems, including Microsoft Windows AND Linux

  • Good understanding of computer systems, hardware, software, mobile devices and other tech products

  • Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms

  • Extensive knowledge of computer hardware

  • Excellent communication skills

  • Customer-oriented and cool-tempered

  • 7am start time

Skills

  • Microsoft Windows AND Linux

  • Microsoft Active Directory

  • Hardware/Software Troubleshooting and installation

  • Zoom/Slack/G-Suite/Office

  • Attention to Detail

  • Inventory all I.T. equipment

  • Jira ticketing system a plus

  • Nagios a plus

  • SQL knowledge a plus

  • Security background a plus

Benefits and Perks

Carnegie Robotics offers a competitive benefits package including:

High quality health/dental/vision insurance. 
Free catered lunch! 
401(k) plan with employer match.
Fully paid days off that accrue and are yours to keep starting year one: 22 paid holidays and 15 sick and vacation days.  
Comp time for company travel

Application Process

Please apply via the following link:

https://carnegierobotics.applytojob.com/apply/Sm1JsxibrL/Help-Desk-Technician

Carnegie Robotics is an Equal Opportunity Employer that welcomes applications from all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable laws and Carnegie Robotics’ employment policies.