Desktop Support Technician I or II
We are looking for a competent Desktop Support Technician I or II to provide fast and useful technical assistance to our end users and hardware. You will answer questions on basic technical issue, as well as solve them.
Provide support of all desktop personal computers and related equipment and to ensure that all employees have the appropriate tools to perform their job function and that these tools are kept in working order and, where necessary, repaired with the minimum of user disruption. Hands on position will be meeting face to face with end users.
Support end users via tickets, walk up and email.
Perform troubleshooting through diagnostic techniques and pertinent questions
Manage user accounts
Manage desktop/software assets
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Install, move, add and change user desktops, laptops and tablets. Follow-up and update customer status and information
Install and configure printers and various network connected equipment
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Strong analytical and problem solving skills
MUST be extremely familiar with Linux and be able to install, configure and troubleshoot both Linux desktop and server (you will be asked to demonstrate your Linux capabilities during the interview)
MUST be extremely familiar with Windows and be able to install, configure and troubleshoot Windows 7 and 10
Proven experience as a help desk technician or other customer support
Knowledge of operating systems, including Microsoft Windows AND Linux
Good understanding of computer systems, hardware, software, mobile devices and other tech products
Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms
Extensive knowledge of computer hardware
Excellent communication skills
Customer-oriented and cool-tempered
7am start time
Microsoft Windows AND Linux
Microsoft Active Directory
Hardware/Software Troubleshooting and installation
Attention to Detail
Inventory all I.T. equipment
Jira ticketing system a plus
Nagios a plus
SQL knowledge a plus
Security background a plus
Benefits and Perks
Carnegie Robotics offers a competitive benefits package including:
High quality health/dental/vision insurance.
Free catered lunch!
401(k) plan with employer match.
Fully paid days off that accrue and are yours to keep starting year one: 22 paid holidays and 15 sick and vacation days.
Comp time for company travel
Please apply via the following link:
Carnegie Robotics is an Equal Opportunity Employer that welcomes applications from all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable laws and Carnegie Robotics’ employment policies.